10+ phrases that can be irritating or offensive

It's possible to rub someone the wrong way without even realizing it - all because you used the wrong expression at the wrong time. Calvin Sun discusses 10 such expressions and looks at how you can sidestep problems by being careful when you use them.
http://url.ie/1cfr

Can your help desk understand you?

The trouble with offshore support can be that you aren't understood. Passing a call from office to office was what I used to call "help desk tennis," passing people from one center to another until they either found a solution or gave up altogether.
I called the help desk a few days ago. My PDA phone [...]
http://url.ie/1cfq

10 reasons why GNOME is better than KDE

A new battle is playing out in the Linux desktop arena. See why Jack Wallen believes that today's GNOME has pulled ahead of today's KDE in terms of design, stability, and usability.
http://url.ie/1cfp

The 10 biggest mistakes IT managers make

Certain common IT management mistakes can make you less effective, hamper your career advancement, and even jeopardize your job. Executive coach Joey Smith has spent years working with IT management and he put together this list of the mistakes he's seen most often.
http://url.ie/1cfo

10 surprising things about Windows Server 2008

When you take a look at Windows Server 2008, you'll discover big changes - including some legitimate improvements. Justin James outlines a few of the unexpected aspects of the new OS, both good and bad.
http://url.ie/1cfn

10+ Microsoft Office add-ins to simplify your work

The right add-in can provide helpful features and make existing Office capabilities easier to use. Susan Harkins has rounded up a selection of handy add-ins for various Office applications.
http://url.ie/1cfs

Can an autocratic leadership style work?

The prevailing wisdom among those who speak of leadership techniques is that one should coach employees rather than manage them. The autocratic approach to leadership seems outdated. But is there a still a place for the one-way leadership model?
One would be hard-pressed these days to find a white paper or blog post that exalts an [...]
http://url.ie/1cft

10 management techniques we'd love to see

If you've ever been the victim of a trendy, totally ineffective management style, you know how silly and arbitrary those techniques can be. Justin James has seen his share of goofy management philosophies - so he decided to invent a few of his own.
http://url.ie/1cfu

10 ways to be a good manager during a recession

It's tough enough to be an effective manager when the economy is strong. But making the right decisions, keeping staff focused, and maintaining IT service levels may seem next to impossible when you're managing through an economic crisis. Here are some ideas for keeping yourself and your team afloat.
http://url.ie/1cfv